DISPATCh:
Earth Packaging Co. ships 5 days a week (Monday - Friday). All orders  shipped the next-business day!

All orders are shipped the next business day once payment has been made. You will receive a shipping confirmation with your tracking details once the order has been shipped.

DELIVERY TIMES:

 

AUSTRALIAN ORDERS:

Delivery times: In general, please allow 2-6 business days for delivery once your order has been shipped.

Please note that unforseen events such as natural disasters can impact delivery times.

Check our website for the most up to date information.

INTERNATIONAL ORDERS:

Delivery times: In general, please allow 5-20 business days for delivery once your order has been shipped.

Delivery times vary from country to country and rely on the central postal services in the recipient country.

Please note that unforseen events such as natural disasters can impact delivery times.

Check our website for the most up to date information.

PRE-ORDER INFORMATION:

Occasionally, our mailers could be out of stock and move to a pre-order listing.

This will be noted when purchasing the mailers and will also be noted in your order confirmation alongside any pre-order items. 

RETURNS:

Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 7 days of delivery. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period.

We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. If you need to return your mailers, please contact us for further instructions.

Product issues:

Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements, store credits and refunds on a case by case basis.

If you have any product issues whatsoever, please contact us for further instructions.

Generally, we will request photos or a video of any issues to help provide the fastest resolution.